This explains why their site is under maintenance for days now. I ordered and received my tablet few days ago. I am bit surprised because they were doing good business - just wondering if this is not linked to the Apple-Samsung verdict because most of their business seemd to be focussed on Apple tablets and Samsung smartphones. Anyway, I would recommend that you wait for few days; I personally think you will receive your refund because of the UAE strict laws on online business. If you fail to receive it, you can then contact the authority. Could you provide this thread with an appropriate update, please.