Qtel Call Centre
You have to go in person to order and pay for a new service and they will give you a acct num. it takes usually about 2 wks because they have to many projects going on in qatar.
If it is a new area, maybe longer if they have to install in the whole complex underground. Once u have paid its ok to call it to inquire when it will be installed Tel : 111 will say enter acct #.
- I never have problems getting through anytime.
Strange you are having problems.

Hope this helps. Good night