Possibly the worst experience I have ever had in renting a vehicle...and I have worked all over the world..

Promising one vehicle and then driving up with something unlicensed, unwashed and then dumping the keys and saying something in Arabic does not pass for adequate service in any part of the world.

When I asked for a replacement after it wouldn't start the next morning they said they would ring me back. Four hours later, after multiple promises and no call backs and no replacements I went in to say I didn't want their car or their service and they acted like they didn't care either way.

So, if you want to work for people like this then be my guest. Personally, I think that they don't care about customers, loyalty, whether they keep people waiting or not or whether people refer friends to them or not.