Dear Sir, we understand your complaint, and want to apologize for your experience. We would be the first to admit that we have made errors in the past. Your complaint dates back to our first year of business, when we were using online deals to get attention and build a new clientele. Being new in the industry, we have learnt from our mistakes, and we try our best to make up for the past. Since your complaint we have made many policy changes, hired new staff, created a new website, renovated the spa, and most importantly stopped the practice of pre paid service. Now we try our best to make our clients happy, and we will not let them pay unless they are completely satisfied with our service.
Dear Sir, we understand your complaint, and want to apologize for your experience. We would be the first to admit that we have made errors in the past. Your complaint dates back to our first year of business, when we were using online deals to get attention and build a new clientele. Being new in the industry, we have learnt from our mistakes, and we try our best to make up for the past. Since your complaint we have made many policy changes, hired new staff, created a new website, renovated the spa, and most importantly stopped the practice of pre paid service. Now we try our best to make our clients happy, and we will not let them pay unless they are completely satisfied with our service.