Well, what you went through is the right process. Once your visa is rejected, you will be asked to face Committee. Meeting with captain is required( its just a casual walking into his office and explaining your situation to him) when the application show "Application Under process" or "Application under review", then you would need to meet captain in Garafa. If Captain does not help, then go upstairs and try to meet Mr. Nasser Al Atiya. Be there sharp 6am, he meets ppl early in morning and gives approval/rejection on spot. All depends on their mood, if its your day, you will get the approval :)