Similarly "ooredoo" deducted my balance of around 150 Riyals even though I had an UNLIMITED INTERNET pack active. Called them around 7 times to follow up on the issue and to get the reimbursement. They keep on raising complaints to different departments saying your thing under process. Now it's almost one week since my balance was deducted and still I haven't got my balance back. I don't know whether TRC is properly auditing these transactions because there are so many customers being affected in similar ways. They simply say it's a technical fault. What the fuxt. Each of the customer service representative says a different story. First of all these guys in Customer Support doesn't have good communication skills and understanding skills, they don't have the real a qualities a customer support should have.
Similarly "ooredoo" deducted my balance of around 150 Riyals even though I had an UNLIMITED INTERNET pack active. Called them around 7 times to follow up on the issue and to get the reimbursement. They keep on raising complaints to different departments saying your thing under process. Now it's almost one week since my balance was deducted and still I haven't got my balance back. I don't know whether TRC is properly auditing these transactions because there are so many customers being affected in similar ways. They simply say it's a technical fault. What the fuxt. Each of the customer service representative says a different story. First of all these guys in Customer Support doesn't have good communication skills and understanding skills, they don't have the real a qualities a customer support should have.