Get Satellite free to air on your TV, but the only place to get internet is Ooredoo, its sort of monopoly. Also, go to another Ooredoo branch, I don't know why they directed you to call their hotline, they can't do service installations, all new services are done in the branch, where you need to fill out a form and they will copy your RP and so on and register your details into their system. After you submitted your application, it takes 3 to 5 working days for the technical guys to install the Mosaic system. (I think the Ooredoo Lulu gave you wrong info or did not understand what you wanted).