I have come to understand that its ramadan, taken, but I would accept if they told me to wait till after Eid. Then I can do something about it, but to keep you waiting for nothing is different. Its also not good to promise. It would be better to keep it simple, and say sorry installation is after eid, we apologize for the inconvenience. finish.
here is the lodge complain# 615982 which the costumer service told me to get an update in 48 hours. ( x 3 + ___). hehehe

Anyhow, yah the key is not to expect. c",)

Gonna visit OSN later at city center, lets see. Thanks