I know this is an old post but for anyone searching info on this company: I've recently had a similarly bad experience. My things were picked up at my home in Doha three months ago and so far I have received no Bill of Loading, no ETA, nothing, despite numerous emails, phone calls and even visits by myself and friends in Doha. Even an email from a lawyer didn't have any effect. I don't know if they're actually shipping my stuff - I have no evidence that they are! So stay away from this company. The hassle is not worth the money you save!!