I encountered challenges with my hotel booking; upon contacting the hotel, they indicated no reservation was held. Subsequent attempts to reach Cristal Sand yielded no response. Following multiple requests and a visit to their office, they arranged accommodation after persistent efforts and discussions, albeit amidst difficulties with the front desk personnel.

There was a notable discrepancy between the promises made during the marketing phase and the actual service provided, which left me feeling disappointed. Furthermore, as per our agreement after the initial tour, a gold or Lulu cash voucher was promised, and I'll be making a formal request for it and see if they are going to provide