GTA and Invenio jointly launch digital tax administration system in Qatar

The Qatar General Tax Authority (GTA) and implementation partner Invenio Business Solutions successfully launched a state-of-the-art​ digital tax administration system, in the State of Qatar.

The new system has transformed the tax administration lifecycle, digitalizing existing services and making them 100% contactless.

Over 58,000 taxpayers have already registered on the comprehensive new system, which supports multiple revenue types and offers access to 24x7 online services.

The GTA embarked on a national-level change program to modernize tax administration and enhance the taxpayer experience in the State of Qatar. The authority needed to simplify legislation, automate processes, and optimize the user experience, to increase taxpayer compliance. Additionally, there was a requirement for a business rules framework that could be easily adapted as laws and policies evolve.

Invenio and the GTA worked in partnership to develop an approach aligned to Qatar’s long-term aspirations. As a result, with the State of Qatar’s tax strategy at its core, Qatar now has an agile platform, where evolving tax policies, laws, and innovations can be built with ease.

The SAP Tax and Revenue Management (TRM) solution on SAP S/4HANA® provides end-to-end taxation management, advanced analytical processing, and seamless data integration, whilst retaining data quality, making it the perfect tax administration solution for the GTA.

Despite the obstacles due to the current pandemic, the project continued as planned, with Invenio’s team working remotely to ensure all system requirements were met. The project, which included the design, build, test, and deployment of the system, and delivery of training workshops, was completed successfully in a remote delivery model.

In July 2020, the full registration module went live on Dhareeba, the front-end portal supporting the tax administration system. This was followed by the introduction of e-filing and e-payments. Excise Tax, Corporate Income Tax (CIT), Withholding Tax (WHT), and Capital Gains Tax ‘CGT’ went live in November 2020, with data from the legacy system successfully migrated over the course of a weekend. 

The platform has replaced manual processes with workflow-driven operations and automated functions. Importantly, it is also integrated with ministries, banks, and other third parties, like the National Authentication Service (NAS). These substantial changes will save time and offer far greater visibility, enabling single taxpayer views across regimes, levies, duties, and charges; and thereby help the GTA to reduce the national tax gap.

As a one-stop-shop, the new system has reduced the need to visit tax offices. Now, taxpayers can access accounts remotely, submit queries and receive notifications about their application progress. A more responsive and personalized service ensures the citizens of Qatar can take advantage of the many benefits the new platform has to offer, ultimately, encouraging higher levels of voluntary compliance.

Having undertaken such a multi-faceted digital transformation project, Qatar is now on its way to becoming a truly modern data-driven tax authority. This will go a long way in supporting the Qatar National Vision 2030, enabling the country to sustain its own development and provide a high standard of living for its citizens.

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