About mozaic TV +
By aayinafathima •
I got Mozaic TV+ connection from Dec 1st. and I got first bill now that is amounted 450 riyal. which coming 250 riyal for rent and 200 riyal for initiation charge. but qtel have an offer now all installation charge is free upto dec 31st. then what is initiation charge?
Anyone take mozaic connection at december first?...
And also in advertisement they specified for more information call 111. then i called this number and asked about the landline installation they told to me all installation charge is free including landline also. yesturday my friend called this number, again they told like that. then why they charged landline installation charge?. if they charged installation charge then should get all fecilities like: international and mobile calls also. but i got only landline to landline only. at the application time they didin't ask for which fecilities you needed?. thatmeans this telephone include this package.125 digital TV channels Basic channels + Additional channels( 2 month free) + 512 MB speed network connection + home telephone( landline to landline).
You didn't read their ads on the billboards well. They have an asterix sign, that mentions below and in a small font, that this is valid for who has a land line already....by the way, as I remember from the ad on the radio, that the subscription of the mosaic tv is free for the first 2 months only.......so expect to play more later....double check!!!
I think its mistake from qtel. talk with qtel representive. i also got mozaic and istalation for me is free. so they will definetlly adjust in next bill
I called q-tel they told to me if you don't have land line then will pay landline installation charge.but in the qtel site clearly specified all installation is free. i cut from site that words below.
Today Qtel unveil Mozaic TV+ service as part of its summer promotion series with substantial discounts for families to entertain themselves while at home. This promotion carries up to QR1290 in savings which includes free installation and free additional channels for two consecutive months.
What you think about this?
Sorry guy for posting again. I am using Mozaic TV+ which was taken during the promotional period. I am paying only QR. 250/- per month. I dont think there are hidden charges for QTEL Services. It will be better you call QTEL and inform them about it. They will ask you to pay the bill completely and will give you a credit for the difference which will be adjusted in your next bill.
They will not refund in cash but they will adjust the difference in the next bill if they owe you some money.
The promotion probably started a day after your installation, or ended a day before.
Even if you prove it, and convince them, QTel doesn't do refunds, they'll keep it in your account for that service.
R u sure tat you subscribed during promotion period ? If yes then you can take the installation invoice (which has date on it) to Qtel office and claim the installation charges.
dear friend....
happen same to me almost 7 month...during register and installion they(QTEL) said that 250 permonth...but i have to pay 285 permonth when received the bill ...keep asking QTEL...same answer...always said next month u paid 250...already 6 month...fed up no asking anymore..just paid 285 permonth.
Check the due amount to pay and if it is above 250 call 111 and ask.
Y don't you ask QTEL?
please help me