thanx buddies 4 all ur comments on the above. I agree and understand and have no prob with crowd control measures (the point I was making is the mechanical way they treat u at the door, which is not suitable 4 a hospitality industry). But the change in my order after so much time can't be easily digested.

One more thing, it's not the group who runs the show makes peanuts from this outlet or has lot of chains operating around the globe that matters, but the point was restaurants should be customer friendly and treat anyone with a smile when they enter their door.

There are other outlets which has the same crowd management problem but deal with u more politely and they don't play with your orders whatever the time may be.