I purchased a pair of S19 Jeans, 250 QAR, from Pull and Bear, Vilagio. This is the third similar pair (different shades of blue) I have purchased due to the design of the jean, fitting perfectly with my type of build. The last pair I purchased on the 13-12-2007. The first day I fitted them on and bent down, they tore. The tear was not on the seam, but next to it, which indicates a flaw in the fabric. When I returned them today, 17/12/2007, to the store, with the receipt, I was told they could not assist me and insinuated that I had sat on something that could have damaged the fabric. I have spent a considerable amount of money at this store over the last couple of months and am rather disappointed at the level of customer service, commitment and the prospect of future business they portrait. It’s as though they are doing you a great favour attending to you as a customer. Don’t they realize that should this comment affect one potential customer, they would forfeit more money than just exchanging this item for me, OR DONT THEY CARE?
So all I can advise is that you clarify any return policy this store has before making any purchase.
NB. My first choice would have been to speak to the stores top management, before posting this comment, as I believe any self respecting business man would have addressed this issue in a more professional manner. Unfortunately the only contact I had was with this, which I perceive a very junior and unprofessional store manager
I purchased a pair of S19 Jeans, 250 QAR, from Pull and Bear, Vilagio. This is the third similar pair (different shades of blue) I have purchased due to the design of the jean, fitting perfectly with my type of build. The last pair I purchased on the 13-12-2007. The first day I fitted them on and bent down, they tore. The tear was not on the seam, but next to it, which indicates a flaw in the fabric. When I returned them today, 17/12/2007, to the store, with the receipt, I was told they could not assist me and insinuated that I had sat on something that could have damaged the fabric. I have spent a considerable amount of money at this store over the last couple of months and am rather disappointed at the level of customer service, commitment and the prospect of future business they portrait. It’s as though they are doing you a great favour attending to you as a customer. Don’t they realize that should this comment affect one potential customer, they would forfeit more money than just exchanging this item for me, OR DONT THEY CARE?
So all I can advise is that you clarify any return policy this store has before making any purchase.
NB. My first choice would have been to speak to the stores top management, before posting this comment, as I believe any self respecting business man would have addressed this issue in a more professional manner. Unfortunately the only contact I had was with this, which I perceive a very junior and unprofessional store manager