I got the same problem as yours. What I did was I went to the qtel center and asked my bill. From my bill I saw some strange figures and amounts. I called the customer service and they gave me instructions on how to process my complains. After that I went to the city center where I bought my qtel and filed the dispute of my complaints. They process everything and gave me complain number. "Don't forget to ask your complain number as this serves as your reference" Hope this helps