I once trust Mashreq too but I had a terrible experience with them - It is unbelievable to deal business with bank and they just rely on verbal communication fro whoever and never really verified how true is the report they got, instead they treat the customer as thief. I did not say this because I heard so, but because I experience it myself. It's the worst nightmare in banking transaction. worst.. worst.. worst.. sorry for those who served Mashreq sincerely but this bank is a milestone away from the customer deserved bank.