They may claim to have achieved SKYTRAX 5 Stars, but the question is who are Skytrax comparing them with to be in the running for the 5 stars in the first place.
Me and my wife have been offloaded once, and the best part my ticket was changed to the previous date of the flight without me knowing about it and they told me that we had to pay the no show fees!! Then i took the electronic printed copy of my ticket indicating the date and the seat number of our seat which was on the correct date. After a big huge complaint and argument with the counter staff. The guy took the ticket and told me "I'll try to help you get on the flight" and made it look as if it was our mistake for showing up for the flight...??? how can it be my mistake when my ticket is correct in the first place and we never even made any changes ...i guess based on the above thread this could have been one of their gimmicks to divert the attention of the passengers and make it look as if the passengers has made the mistake.
I have also heard the same thing happening on other airlines in the region, if I'm not mistaken it was Etihad, where a friend of mine was off loaded in Dubai and had to take another flight some 3-4 hours later for the same reasons mentioned by the writer of this thread above.
So I believe they may have been given the 5 stars after being compared with the other airlines in the region which may be equally pathetic at times.
They may claim to have achieved SKYTRAX 5 Stars, but the question is who are Skytrax comparing them with to be in the running for the 5 stars in the first place.
Me and my wife have been offloaded once, and the best part my ticket was changed to the previous date of the flight without me knowing about it and they told me that we had to pay the no show fees!! Then i took the electronic printed copy of my ticket indicating the date and the seat number of our seat which was on the correct date. After a big huge complaint and argument with the counter staff. The guy took the ticket and told me "I'll try to help you get on the flight" and made it look as if it was our mistake for showing up for the flight...??? how can it be my mistake when my ticket is correct in the first place and we never even made any changes ...i guess based on the above thread this could have been one of their gimmicks to divert the attention of the passengers and make it look as if the passengers has made the mistake.
I have also heard the same thing happening on other airlines in the region, if I'm not mistaken it was Etihad, where a friend of mine was off loaded in Dubai and had to take another flight some 3-4 hours later for the same reasons mentioned by the writer of this thread above.
So I believe they may have been given the 5 stars after being compared with the other airlines in the region which may be equally pathetic at times.