Pasted below is my first customer review on the blog:
Here is my complete story with Vodafone. Here is what inspired me to start this blog.
I had been using a Canadian bank account to make my automatic Vodafone flexi payments. On September 8th 2009, my bank rejected a payment on the basis that it was suspiciously coming from Qatar, and I had not declared that I moved here.
I called the bank, fixed the problem, and called Vodafone back on the same day. They promised to recharge my phone within 24 hours. I waited for 48, and obviously nothing happened. I called back, and this time they asked for my credit card and residence information again, which supplied, and again they promised to recharge my account within 24 hours, and again I waited for 48, but nothing happened.
On September 26th, having been calling on an almost daily basis, the (unskilled) customer service representative informs me that my request for a recharge was only sent to the Accounts department the day before (September 25th). I asked why it took so long to send the request, she simply apologized for the inconvenience, and again, she promised that my phone should be up and running within 24 hours.
Today is October 1st 2009, I have waited 23 days, and in those 23 days, I must have spoken and complained and given my account information to their (unskilled) customer service representatives at least 15 times. Some were normal employees, while others claimed to be managers, but they ALL always assured that my account will be activated within 24 hours.
Finally, to break the camel’s back as they say, I called today with the intention of speaking to a manager, and although I asked for an English speak representative in the option menu, I get a guy who’s English is so bad, that it would have been easier for me to decypher the Tsok-blum-stung-bling-euh language of the indigenous native peoples of North America. Nevertheless, after my persistence in asking to speak to a manager, he puts me on hold (typically) for 5-10 minutes only to come back with a “manager is busy, I’m sorry, jibber jabber, good bye Sir” without even giving me a chance to reply. It was at that point that I burst in his face demanding that he not hang-up and explain the situation to me in terms of talking to the manager. He obviously has no answer except that no, they will not call me back. So, I told him to de-activate my account. In any civilized customer service department, they would try to get to the bottom of the reasons behind taking such a decision. Instead this guy gives me a “Yes Sir” and proceeds to verify my information to cancel my account After that, he asks to put me on hold again, and leaves me waiting for him to come back for a good 15 minutes.
At that point, I wanted to go find the Vodafone office, hold the guy from his throat, and just choke him until his face turns tomato red. But no, I said to myself, I have the power of blogging! I hung up the phone, and created this page to do what I do best.
http://qatarvodafone.wordpress.com/
Pasted below is my first customer review on the blog:
Here is my complete story with Vodafone. Here is what inspired me to start this blog.
I had been using a Canadian bank account to make my automatic Vodafone flexi payments. On September 8th 2009, my bank rejected a payment on the basis that it was suspiciously coming from Qatar, and I had not declared that I moved here.
I called the bank, fixed the problem, and called Vodafone back on the same day. They promised to recharge my phone within 24 hours. I waited for 48, and obviously nothing happened. I called back, and this time they asked for my credit card and residence information again, which supplied, and again they promised to recharge my account within 24 hours, and again I waited for 48, but nothing happened.
On September 26th, having been calling on an almost daily basis, the (unskilled) customer service representative informs me that my request for a recharge was only sent to the Accounts department the day before (September 25th). I asked why it took so long to send the request, she simply apologized for the inconvenience, and again, she promised that my phone should be up and running within 24 hours.
Today is October 1st 2009, I have waited 23 days, and in those 23 days, I must have spoken and complained and given my account information to their (unskilled) customer service representatives at least 15 times. Some were normal employees, while others claimed to be managers, but they ALL always assured that my account will be activated within 24 hours.
Finally, to break the camel’s back as they say, I called today with the intention of speaking to a manager, and although I asked for an English speak representative in the option menu, I get a guy who’s English is so bad, that it would have been easier for me to decypher the Tsok-blum-stung-bling-euh language of the indigenous native peoples of North America. Nevertheless, after my persistence in asking to speak to a manager, he puts me on hold (typically) for 5-10 minutes only to come back with a “manager is busy, I’m sorry, jibber jabber, good bye Sir” without even giving me a chance to reply. It was at that point that I burst in his face demanding that he not hang-up and explain the situation to me in terms of talking to the manager. He obviously has no answer except that no, they will not call me back. So, I told him to de-activate my account. In any civilized customer service department, they would try to get to the bottom of the reasons behind taking such a decision. Instead this guy gives me a “Yes Sir” and proceeds to verify my information to cancel my account After that, he asks to put me on hold again, and leaves me waiting for him to come back for a good 15 minutes.
At that point, I wanted to go find the Vodafone office, hold the guy from his throat, and just choke him until his face turns tomato red. But no, I said to myself, I have the power of blogging! I hung up the phone, and created this page to do what I do best.