hmm..Well you can try to consult OWWA people and if it dosnt work try to go for POEA consultant or to Embessy ...So that u can clear ur problems and if thhis house maid refuse tto work then u can go to embessy and tell them the maid is refuse to work with u and the embessy will help u to solve the problem with the agency and can get you all the moneey back u paid ...!!!