Sorry, I am confused,
You do have comprehensive Insurance? Is the firm aware of the accident? Are they accepting the response.
From my knowledge, 1st year insurance allows you for 100% brand new original parts and if the car is totaled, has to be replaced.
My advise, let your insurance firm work for the insurance money you spent, and tell the traffic dept you are willing to go legal if you do not get full compensation. I think it is Qr.1,000.00 for Court.
I think this Islamic Insurance is playing you.